Guest speaker at industry conferences including E-Tail 2003, Palm Springs and Boston; Verity worldwide sales conference, Santa Barbara; Ad Fed Minnesota, Usability Professionals’ Association. Regular speaker at IxDA and Chicago Interactive Meetup on experience design, emotion, and culture.
Digital consultant for Internet Retailer conference, 2011. Interactive judge for Ad Fed Minnesota, 2006. Regular Forrester Research interviewee on topics including customer experience and best practices for search, navigation, and online customer service issues. Interviewed by Internet Retailer magazine for perspectives on commerce applications of search technologies, Nov 2003.
Regular attendee of national industry conferences including NormanNielsen Group, UIE, and Forrester Research.
Association memberships include IxDA, UX Professionals’ Association, Ad Fed, Art Directors-Copywriters Club, AIGA, IABC, Central States Communication Association.
Industry awards including Webby Award, 2011; Telly Award, 2013; Computer Shopper awards, 2000, 2001, 2002; Advertising Age, 1998; Minnesota Direct Marketing Association, 1998. AIGA Minnesota awards of excellence, 1997; The Show, 1997; Ad Fed Minnesota, 1997. Other industry awards for e-commerce, training, branding, and usability programs.